Frequently asked questions

You can sign up for commuter benefits on our website, through our mobile app, or through your company’s SSO (if enabled).

Using the Edenred Benefits Mobile App:

1. Download the app at the App Store or Google Play
2. Select ‘Setup My Account’
3. Enter your Company ID (Company ID can be found in your welcome email or through your company’s benefits administrator)
4. Enter your first name, last name, and home zip code
5. Create a username and password, then verify your email to complete registration

On Edenred’s Website:

1. Go to myaccount.edenredbenefits.com
2. Select ‘Setup My Account’
3. Enter your Company ID (Company ID can be found in your welcome email or through your company’s benefits administrator)
4. Enter your first name, last name, and home zip code
5. Create a username and password, then verify your email to complete registration

Your Company’s SSO:

If your company uses SSO, you will need to enter Edenred’s site through your company’s website.

You can activate your card in one of 2 ways:

1. Online: www.card.edenredbenefits.com
2. On the phone: By calling 855-518-3746, and choose option 1.

Log into your account at myaccount.edenredbenefits.com, and select Card from the menu. From there, you can view your card balance.

Log into your account at myaccount.edenredbenefits.com, and select ‘Card’ from the menu. From there, click on ‘Report Lost/Stolen’, and fill out the delivery information that your replacement card should be mailed to.

When you create your commuter benefits account, you will need to know your company ID. If you have received a welcome email, you will find your company ID in that email. If you have not received a welcome email, your benefits administrator will be able to provide your company ID to you.

Your prepaid card is accepted at Transit Agencies, fare vending machines, vanpool providers and designated transit retail centers where only transit products are sold. Use your card the same way you would use a debit or credit card.

Covered:

• Bus, ferry, train, trolley tickets and passes
• Parking expenses (meters, garages and lots)
• Vanpool fees 
• Bike maintenance and repairs

Not covered:

• Tolls
• Taxis
• Gas/fuel
• Mileage
• Business trip costs
• Airport parking fees
• Parking fees at your home

Your tickets, passes and prepaid cards are shipped directly to your home via USPS. If you use a Smart Card, you can directly load funds to your account via our online platform. We can also pay your vanpool or parking provider on your behalf with direct pay.

No, you can only redeem them for qualified modes of transportation and parking expenses to get to and from work.